Who should I contact?

This is a guide to help you identify the appropriate individual to contact with questions. Please, do not hesitate to reach out to any one of us! We will do our very best to support you or connect you with the individual who can answer your question.

For general inquiries, please fill out the contact form below.  

Contact this individual if you have questions about..Leadership MemberContact Info
Billing, Payment Only Facility Engagement & Implementation
Shannon Effler, MSW; Research Manager & Implementation Coordinator
Clinical + Payment Facility Engagement & Implementation, Clinical Staff Supervision
Russ Evans, RN, MHA; Program Administrator and Clinical Coordinator
Learning Communities
Lidia Dubicki; Education & Training Coordinator
Data Management & Submission
Erin O'Kelley Phillips, CCRP; Data Coordinator
Clinical + Payment Facility Palliative Care Support & Advance Care Planning 
Melanie Parks, RN, MS, CHPN; Palliative Care Nurse
Provider Enrollment, Advisory Board
Katie Rukes; Operations Coordinator 
Dissemination Model
Kathleen Unroe, MD, MHA; OPTIMISTIC Director & Principal Investigator
Provider Engagement
Kathy Frank, RN, PhD; OPTIMISTIC Clinical Team Lead

Fill out this form to contact the OPTIMISTIC team with any questions or comments. You can also directly contact a Billing Specialist or the Data and Analytics team.