This is a guide to help you identify the appropriate individual to contact with questions. Please, do not hesitate to reach out to any one of us! We will do our very best to support you or connect you with the individual who can answer your question.

For general inquiries, please fill out the contact form below.  

If you have questions about..Leadership MemberContact Info
Project Operations & Implementation, Payment Only Facility Engagement, Provider Enrollment & Advisory BoardShannon Effler, MSW; Implementation Liaison; Operations Coordinator

Payment Only Facility Engagement

Kathy Frank, RN, PhD;

Clinical Supervisor
Project Implementation, Clincial & Payment Facility Engagement, Clinical Staff SupervisionRuss Evans, RN, MHA; Program Administrator and Clinical Coordinator

Learning CommunitiesLidia Dubicki; Education & Training Coordinator


Payment Codes and BillingLaura Holtz, CCRP; Project Manager, Payment Specialist

Data Management & SubmissionErin O'Kelley Phillips, CCRP; Data Coordinator

Clinical & Payment Facility Palliative Care Support & Advance Care PlanningMelanie Parks, RN, MS, CHPN; Palliative Care Nurse

Dissemination ModelKathleen Unroe, MD, MHA; OPTIMISTIC Director & Principal Investigator

Provider Engagement

Monica Tegeler, MD OPTIMISTIC Medical Director   317-310-7996 (pager) 

Fill out this form to contact the OPTIMISTIC team with any questions or comments. You can also directly contact a Billing Specialist or the Data and Analytics team.